FAQ

Read our Frequently Asked Questions to find answers to your questions.

General

I am interested in your products and would like to experience them prior purchase decision?

Yes, we welcome you. Please SMS or WhatsApps us for an appointment at 81112699. Our friendly staff will contact you. We are located at 21 Bukit Batok Crescent #11-84, Wcega Tower, Singapore 658065.

Is cash on delivery (COD) available on KSleep?

For purchase price above $500, you have the option of paying 50% deposit and the balance via Paynow to our UEN 200002163N / Filo Projects (Singapore) Pte Ltd upon delivery.

Do you provide warranty for your products?

Yes. Please refer to our warranty terms.

Order & Delivery

How long will I receive my delivery?

Within 5 working days for the mattresses and 14 days for bedframes. 

Can I change my order after it is placed?

We are unable to change your order once it is confirmed as we will be starting to make logistics arrangements.

Can I choose delivery timing slots?

Yes. Our friendly consultants will arrange the timing with you.

Will I be notified prior to delivery?

Yes. Our logistics personnel will confirm the time with you.

My house is not ready. Can I postpone my delivery date?

Yes. Please let us know during the purchase.

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